Refund & Purchase Terms

Last updated: August 11, 2026

These terms describe Travel Intelligence Brief purchases and SAFTAY+ membership on SAFTAY. Payment is processed by Stripe. Access is added only after SAFTAY receives and verifies a paid Stripe webhook event, not merely because the browser reaches a success page.

Products

Single Safety Brief ($6.99): a one-time purchase that includes 1 Brief for your signed-in account. Use within 12 months of purchase under product rules.
Trip Pack ($19.99): a one-time purchase that includes 4 Briefs. Use them anytime within 12 months. No subscription is required.
SAFTAY+ ($12.99/month): a recurring membership billed monthly through Stripe. Each paid month includes 3 Briefs. Unused Briefs may roll over for up to 12 months while membership remains active, according to product rules.
Additional Safety Brief ($3.99): a one-time extra Brief for active SAFTAY+ members only. Valid for 12 months from purchase under product rules.

SAFTAY+ billing and cancellation

SAFTAY+ renews automatically each paid billing cycle until you cancel. Canceling prevents future renewal charges. Access and unused Briefs from that paid month continue according to the paid period and product rules already in effect for that membership. Cancellation does not by itself erase a period you have already paid for.

Manage or cancel membership through the Stripe customer portal or billing path presented at checkout / in your account flow when available, or reach us through Help & Support.

Normal fulfillment

Payment succeeds and preparation starts. An unused Brief is used when preparation starts, ownership is attached to your account, and the Brief appears under My Stays when ready.
You cancel Stripe Checkout. No charge is completed and no Brief is added for that abandoned session.
Duplicate checkout attempts. Starting checkout more than once may create multiple Stripe sessions; only verified paid sessions add Briefs. Avoid purchasing twice for the same stay unless you intend to prepare multiple Briefs.

When sources or preparation fail

Payment succeeds but a source is unavailable. The Brief may still complete with limited chapters or clear unavailable/empty coverage states. That is expected product behavior for incomplete geographic coverage, not an automatic refund.
Technical failure before a durable Brief is prepared. Unused Briefs are designed to be released so you can retry. Reach us through Help & Support if a Brief is not restored after a clear technical failure.

Refunds

If Stripe records a refund for an unused one-time purchase, SAFTAY removes the corresponding unused Brief and related purchase access when the refund webhook is processed. If you already prepared a Brief with that purchase, the prepared Brief is not automatically deleted; refunds after consumption are handled case by case.

Subscription refunds, prorations, and disputes follow Stripe and SAFTAY case-by-case review. Nothing on this page promises an automatic refund beyond verified Stripe refund handling described above.